FAQs

How much is shipping?

We Offer FREE Express Delivery.

How long does shipping takes?

All orders are dispatched within 1-3 business days.

Delivery times vary between 3-10 days.

Where is my order?

You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.

What is my tracking number?

Your tracking number will be sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting us on support@blueandbrowngroup.com

I've lost my tracking number. What can I do?

Simply contact us at support@blueandbrowngroup.com with your full name and mailing address, and we will resend your tracking number. 

Can I make changes to my order?

Please be aware we are unable to make changes to your order once it has been shipped.

Can I cancel my order?

Please be aware we are unable to cancel your order once it has been shipped.

What is your refund policy?

Please see our Refund Policy by clicking on this link: Refund Policy

Who do I contact if there's something wrong with my order?

Please contact us with any issue you may have by sending us an email to: support@blueandbrowngroup.com

Still haven't answered your question?

If we still haven't managed to answer your question please feel free to send us an email to: support@blueandbrowngroup.com and we'll get back to you within 24hrs.